Quality management

Niedax Quality

Quality management (QM) has been an integral part of modern production and service companies for many years. QM takes an all-encompassing view of the value chain according to operational and strategic aspects. 

The aim is always to ensure quality requirements and thus improve customer satisfaction. The core of QM is the design of a quality management system (QMS).

Our QMS is an integral part of the Integrated Management System (IMS). The principles of the management on the IMS policy, also include the quality policy of the companies.

Overall Certificate ISO 9001

A QMS is the coordinated collection of rules, responsibilities and processes. It describes how quality is produced in the company and who contributes what to it.

Within the framework of the QMS, the quality policy and quality objectives are aligned. These are usually:

  • Planning
  • Quality assurance
  • Quality control
  • Quality.

Quality Management at Niedax, Kleinhuis and Fintech


As early as 1995, the management of Niedax GmbH & Co. KG made the strategic decision to implement and maintain a Quality Management System (QMS) to improve overall performance and provide a good basis for sustainable development initiatives. Our ISO 9001 certified QMS supports us in consistently delivering products and services that meet the requirements of our customers and other relevant interested parties.

The quality management systems of Niedax GmbH & Co. KG (Linz/Rhein, St. Katharinen), Hermann Kleinhuis GmbH + Co. KG (Riederich, Linz/Rhein, St. Katharinen) and Fintech GmbH (Linz/Rhein, St. Katharinen) are certified according to ISO 9001. 

Our aim is to ensure product and service quality throughout the company and to take account of requirements and opportunities as part of continuous improvement. The basis for this is a functioning organization with well-rehearsed processes and the fulfillment of the requirements of our customers as well as all other interested parties.

To achieve our goals, we rely on a quality management system that follows the principles of the international standard ISO 9001 and thus the seven principles.

For us, quality also means sustainability: With high-quality and durable products, we contribute to the conservation of resources.

Seven Principles according to ISO 9001 that we follow

Motivated and competent employees are the greatest potential of a company. Respect, recognition and the promotion of individual abilities is a prerequisite for this. Listening also gives companies the opportunity to identify weak points and optimize their work processes.

Successful quality management also means that employees support the company's philosophy. It is therefore the task of managers to lead according to the declared quality objectives and to monitor their implementation.

The focus is on customer requirements. These should be fulfilled and, ideally, exceeded. This requires listening to the voice of customers. Word of greater customer satisfaction spreads and in turn increases market share.

The company's goals are achieved if all activities are understood as interrelated processes. As part of the process-oriented approach, every company is therefore required to define the processes, determine results and determine methods and responsibilities. Individual interests are displaced by process orientation, while the result comes to the fore. Any non-value-adding activities should be avoided as far as possible.

Quality-oriented companies focus on the permanent optimization of their products, services and processes. A continuous improvement process (CIP) is therefore usually one of the core objectives. Implementation requires a systematic approach to identify sources of error and question entrenched issues. Here, not only the opinion of the managers is required, but also that of the employees and the feedback of the customers.

Relationship management focuses on building relationships. In addition to relationships with customers, good contacts with other interested parties (stakeholders) – such as suppliers, partners, investors and authorities – also pay off. Transparent goals and values vis-à-vis all relevant parties form the basis for successful cooperation.

Making the right decisions is fundamental. In order to remove uncertainties, decisions should therefore always be based on numbers, data and facts. This reduces risks and makes better use of opportunities. Experience and intuition may be included, always supported by tangible information.

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